Electic Fires | Gas Fires | Fireworld Testimonials from our Customers

Fireworld Customer Testimonials

Here are a selection of testimonials from some of valued customers who have purchased goods from us.

Just received delivery of Stanton fire suite. Could not have asked for better service. Will be more than happy to recommend your company. Thank you

Karen Jones

Good Afternoon

My fires arrived safely at 10.00 this morning.

Thank-you very much for such a quick and efficient delivery

Mrs C Roberts

Hi Team, I would like to congratulate you on the super delivery of my electric fire it arrived before 9 o'clock this morning. All works great, 5 stars for everything. Thank you for all your attention regarding this order.

Best reg Trev

Mr T Butler
Ilkeston, Derbyshire

To the Fireworld Team,

I wanted to let you know my satisfaction with your service. I was let down by a local company and your company was superb. The fire arrived in 2 days and you saved me over one hundred pounds.

I am delighted with the fire and thanks again for the service.

Mike Jones

Dear Fireworld,

Please accept my gratitude for your excellent service and advice (I'd never heard of a slabbed hearth before!). Anyway kudos to your team!

Mr R Spencer
Fishguard, Pembrokeshire

Dear Sirs,

I would like to thankyou for your service provided when I ordered my Bowen electric suite. First class and many thanks.

Kim Barnes
Parkeston Quay, Essex

hi fireworld,today my new fireplace arrived,WOW!!!!!!! looks great thankyou. Please can i add that your courier city link was amazing,we explained that we wanted to inspect the goods and he was more than happier to wait and help,What a supprise to get such a helpfull man. Please pass my comment on to his employer as he was a delightfull friendly man; i would also like to thankyou for your responce to my phone calls whilst i was at work and was unable to email your sales team direct. i will deffinatly recomend you to friends and family and will be looking forward to more purchases in the near future yous very greatfull

D Ferris

My wife and I appreciate your secure credit card payments arrangements, particularly the Visa Verification facility. Thank you. Peter Hardy.

Peter Hardy

I am happy to inform we have had our gas fire fitted today. We are very thrilled with it. Would also like to thank you for a very reliable service! we will be recommending you to everyone in the future!

Mr Walkers

Hi, Sales Team,
I would just like to say a big thank you for your prompt and impressive service. My Apex Gas Fire is now installed and it looks lovely.
Thanks Again.

D Evans

My fire arrived today and looks beautiful. Thank you so much for a first class service from start to finish.

Susan Kendall


i wish to thank you for the Bemodern fireplace i bought from you i received it last week well packed thanks very much i will put it in place in the coming days.


R Tompson

Dear FireWorld

Thanks very much for the great service. Would not hesitate to recomend yourselves to others.

Simon Thompson

Simon Thompson

Dear all,

When things don't go right, we get irate over poor service, bad communication etc., I tend to shout and complain quite rightly so.

So when things go right I have to say something. I felt obliged to let you know how pleased I was with your service.

The pewrson who dealt with my wife and I in the showroom, was 100% top man. The lady who contacted us to advise a delivery day, very professional, and the lads who delivered our fireplace were brilliant (contacted me the evening before to let me know roughly what time they would arrive.)

Thank you all very much, a fantastic overall experience, would recommend you to anyone. We are also more than pleased with the fireplace and fire.

Take care all,
Mr and Mrs Gale.

Mr S Gale

I would just like to say thakyou for my mothers new fire....
It arrived yesterday. Looks fantastic and does exactly what was described in your item description.

Mum is overjoyed by its looks and power...

Thankyou again.

P Cherry


Thank you very much for my fire which was delivered today in good condition and working order I will recommend you to friends and family.

Terry Moore
Peterborough, Cambridgeshire


I would just like to say that I received my Dimplex Nardini today & it is wonderful.
The pictures on the website although great don't do it any justice.
I would highly recommend your company to anybody. Great service & quick response time
to my email enquiry. Our living room now has a beautiful (& practical) focal point.

Many thanks once again

Sharon Campbell
Dundee, Angus


I recently ordered a Valor Heartbeat fire from yourselves for my elderly parents and they had it fitted this morning.

They have asked me to write and thank you for your excellent service. The fire was delivered quicker than we expected by a very attentive, courteous driver.

They are absolutely delighted with the fire, thank you so much,

kind regards

David Haliss
Exeter, Devon

Dear Sirs,

Received my Gallery Firefox 5 the other day and i must say i am most impressed. Although it took a while to arrive, it was excellently packed and it is now up and running in our living room. After replacing a Franco Belge Belfort I can Safely say that this is a lot quieter when burning and also easier to operate.

Thanks for a great price and will recommend you in the future.

Nigel Brook
East Morton

Dear Fireworld,

We would just like to say we have received our fire order and we where impressed with both the price and the rapid delivery (taking a fraction of the estimated 10 days).

Much Appreciated

Dave & Samantha Cunningham
Hedge End, Southampton

Dear Sales,

Thanks for your help in delivering my Apex fire which I received this evening. It is great and I look forward to using it in the very near future.

Thanks again

Charles Owen
Canterbury, Kent

Fireworld Sales Team

I just wanted to contact you to thank you for the prompt service and a fantastic product! I have just received my Dimplex Brayford electric stove and it's great!

The flame effect is so realistic and its unfussy design means it doesn't look out of place in my modern apartment.

A big thank you to all at Fireworld

Thanks again

Terry Campbell
Irvine, Ayrshire

Hi Sales,

My order arrived last Thursday in good condition and is now installed and working perfectly. Thanks for a truly excellent online experience, service and prompt delivery. I have already passed your details to several colleagues who should be contacting you in the near future.

Once again many thanks.

Simon Mcgee
Middlesbrough, Cleveland

Hi Fireworld,

As you know we recently took delivery of our fantastic fire and it's amazing! We are so pleased with it and had it roaring away last night. It really throws out a good heat and the stone surround is just what we'd hoped for.

Thank you for all your help. We really appreciate all your advise and assistance.

Best Regards

Brian Troughton
Wirral, Merseyside

Attention Of Sales Department

A very big thank you for such an excellent service from our initial enquiry through to placing the order online, to the very speedy delivery a truly efficient service. I would not hesitate to recommend you to anyone. A special thank you to to all concerned.

Kind regards

Paul Mills
Belfast, Northern Ireland

To Fireworld

Just to say thank you for the very prompt delivery of this order, very impressed with your service. I will recommend you for sure!

Patrick Beale
Windsor, Berkshire


Just to say how pleased I am with your company. My fire arrived arrived very quickly and it is beautiful. Thank you very much, first class service, from order to delivery.

Best wishes

Gordon Kay
Blyth, Northumberland

Dear Sirs,

Our fire is lovely. The service was excellent, it was delivered and arrived when arranged and we are completely delighted with the service. The price was better than anywhere else too. I would recommend you. Fireworld is saved in my "favourites" although it's not every week we buy a fire - but just in case!

Michael & Joanne Brock
West Bromwich, West Midlands

I would like to thank you for your excellent service and we are over the moon with this stunning fireplace. We ordered from you as part of a complete update of our heating to our home and now we have the fire we wanted at the best price with no compromise on quality or service, complete satisfaction thanks.

Derek Edwards
Bedford, Bedfordshire

Attention of Customer Services

Just to let you know that I have just received my fireplace I can't believe how quick it arrived. I would like to say big thank you for sorting it out so promptly. I have been extremely pleased with the service from you.

Many thanks

Tony Davies
Cardiff, Wales

Dear Fireworld,

I would like to thank you for the excellent service that I have received from your company.
Your efforts to ensure that the fire was delivered in time to meet the installers timescale was very much appreciated.

The best customer service that I have received from any Internet Company!

Thanks once again.

Paul White
Chester, Cheshire


We were a bit unsure about ordering from an Online company only, but we are extremely happy with the fire and service from you. We will certainly recommend you to all we know.

Sam Walton
Yeovil, Somerset

Dear Sirs,

After contacting your customer services team about an update on my order, you said you would look into it. However to my amazement just 30 minutes later the fireplace arrived at my home. What a fantastic service, thank you very much, really impressed with your overall service. I will definitely recommend you to my friends and family.

Tom Piers
Willenhall, West Midlands

Dear Fireworld,

This was our first purchase online and we are extremely happy with the fire and service from you. We will certainly recommend you.

Ken Hughes
York, East Yorkshire


Just to let you know our fireplace arrived today. Thanks once again for your help in arranging such a fast delivery. The fire and surround now look fabulous. The room looks great and is very warm in time for our anniversary party next weekend.


Joanne Neville
Maidstone, Kent

Attention of Fireworld,

I just wanted to tell you how happy I am with regards to the fire and fire surround I bought from you. I was a bit reluctant to order from the Internet but liked the look of the surround so much I thought it was worth it. I have now had them fitted and am over the moon with them. My brother - in - law was so impressed with the service I received he has decided to order the same one as I did. You should receive his order soon.

Once again thank you very much.

David Adams
Prestwich, Manchester

Dear Sirs,

I am writing to say a special thank you for your help and assistance in helping us choose a new fire to replace our old fire, you where so efficient and prompt. The new fire arrived today and is in good working order.

Thank you once again.

Julia Moss
Edinburgh, Scotland

Dear Sirs,

Just wanted to drop you a line to say it's not often you receive excellent service these days and I just wanted to let you know how happy we both are with the fire and fireplace you delivered to us recently. What a credit to you and your team!


Chris & Kathy Aldridge
Leicester, Leicestershire


What a wonderful company you are to deal with, very refreshing indeed. If only more company's treated their customers as you do, then the world may be a better place to live in. I will have no hesitation in recommending you.

Many thanks for the great service!!!

Sarah Marsden
Sheffield, South Yorkshire

Attention of Customer Services,

We eventually got round to fitting our fire this weekend and it looks brilliant. It has made a massive difference to our lounge and our friends are extremely jealous to say the very least. We would also like to thank you for all you help, low prices, fast delivery and ease of ordering online. It was a real pleasure to deal with you.

Jim & Elaine Neilson
Portobello, Lothians

Dear Sir / Madam,

When we first visited your website we where unsure of whether to buy from an Online company but your prices and support gave us the confidence to buy from you and it's the best decision we have ever made. The fires we bought are now fitted in each room and they are simply stunning.

All the best to you and your team for the future.

Abbey & Ryan Jackson
East Kilbride, Glasgow


We have received our fireplace. What a terrific service from start to finish, excellent prices, lowest we could find, efficient fast delivery and easy to navigate website. What more could one ask for.

Thanks for everything!

Nicky Sharples
Wootton Bridge, Isle of Wight


Just a brief note to say how happy we are with the recent purchase of our fire & fireplace. We had a delay in getting the goods installed as our fitter took ill but all is well now! We are delighted with the end result and would like to thank you for all your help, we still can't believe your low prices and fast turn around and we will definitely recommend you to others.

Thanks again

Heather & Dave Catherall
Worthing, West Sussex


I ordered a fire on Wednesday this week and received it on Friday of this week. I would just like to say thank you for your prompt service which was amazing. The price was a lot cheaper than anyone else online and delivery was free. I am and will in the future recommend you to anyone who will listen.

Sarah Barnes
Crewe, Cheshire

Attention of Customer Services,

We ordered the above fire on Sunday and it was delivered on Wednesday. We then phoned our heating engineer and it was installed the same day, fantastic service all round and a brilliant price as well. You were highly recommended by our neighbours who also purchased a fire from yourselves.

Once again thanks

Janet Yardley
Perth, Scotland

Good Afternoon,

I would just like to confirm that we have received our fireplace, which was delivered to our home address this morning. Special thanks to all concerned in sales and customer service.

I certainly will recommend your company to my friends and family.

Kind regards

Pam Hogg
Swansea, Wales

Attention Of Fireworld

We ordered an electric fire from your company online and we received it within two days. This was a superb and efficient service, which today in the UK is a rarity. So congratulations and thanks again.

Richard Cooper
Preston, Lancashire

Dear Fireworld,

Just a quick note to say thanks for an excellent service. We received the fire this morning as promised, we where very pleased with your all round service.

Thanks Again

Patrick Adam
Litchfield, Staffordshire

To Fireworld

The Fire arrived safely first thing this morning. We have unpacked and inspected it and all is well.

Many thanks for your excellent service


Malcolm Boyd
Glossop, Derbyshire


Just to let you know that the fire has arrived safely in good order & we are very pleased with it. Thank you for your excellent service.


Diane Watts
Worcester, Worcestershire

Hi Sales,

They say the best form of advertising is recommendations well I certainly will be recommending you, the whole experience has been great and the fire looks fantastic cheers

John & Karen Carroll
Matlock, Derbyshire

Attention of Fireworld Sales Team,

I would like to thank you for all your help in selecting my chosen gas fire & fireplace it looks fantastic in my living room. It's the best experience I have had with a company over the Internet by far will definitely recommend you to others thanks.

David Wilkinson
Felixstowe, Suffolk

Dear Sales,

I would just like to say thanks for what was a truly professional service from start to finish. I must say I did have reservations in buying over the Internet but you have proved to me that this is the way to shop and I will certainly be recommending you to my friends and family. Simply great prices and service it's been a pleasure to deal with you well done to all involved.


John Wallis
Glasgow, Scotland

Dear Fireworld,

I would like to thank you for the excellent service I have received from your organisation since my initial enquiry right the way through to the delivery of my fire. It's not often you get good service these days and I am very grateful!

Yours sincerely

Shaun Sommers
Coventry, Midlands

Good Evening,

The fire purchased was delivered AM this day and was found to be in perfect working order. We will have no hesitation in recommending you to our friends and family.

Many thanks

Donna Hughes
Fenton, Staffordshire

Good morning sales team,

I would just like to let you know that our fire was delivered a couple of weeks ago and in perfect condition. My husband said he would contact you and let you know but unfortunately we think he wrote the number down wrong so he couldn't. Anyway the fire is now in place and looks lovely inset into the chimney breast. Everyone comments on how different it is and how it changes the room.

Thanks for you help with this

Best regards

Susan Jones
Colwyn Bay, North Wales


I would just like to say thanks for the prompt delivery of the fire and for sending out the pebbles so quickly!


Brian Healiss
Blackburn, Lancashire

For The Attention Of The Sales Team

Fantastic delivery! Just arrived! Many thanks for your prompt service! I will be recommending your company to all my friends & family.

Thanks again

Tom Hicks
Crosby, Liverpool,

Dear Sirs,

Thank you for your prompt attention to my order. I now have a lovely fire in place for the festive season.

karen Berry
Wallingham, Surrey

Dear Sir/Madam,

May I offer your company my most grateful (no pun intended!) thanks for the swift delivery of this order.

Tony Whiteway
Newport, Gwent